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FREE SHIPPING ON ALL ORDERS

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nessa.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.

Exchange Policy

Nessa.com does not offer exchanges on any products.

Return Policy

Nessa.com does not offer returns on any products unless they are damaged, defective, or merchandise delivered is different from the original order.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from the original order, we will offer a refund subject to the discretion of the Nessa team. The refund on damaged items is automatically processed once the return request is fulfilled. You will receive your refund through the original credit/debit card used for payment, which will appear in your Bank account within 4-7 business working days as per the banking procedure.

You may return merchandise to us in the following ways:

  • You may email nessa.com customer support care at customercare@nessa.com, and request a return or exchange, with valid images of the damaged goods.
  • You can place a return through our website or mobile application.
  • Send us a direct message on Instagram: @shopatnessa, with valid images of the damaged goods.

Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, email our Customer Care at e- customercare@nessa.com mentioning your order reference number.

Modification of Terms and conditions of Exchanges and Returns policy:

nessa.com may at any time modify the User Agreement without any prior notification to you. Management decision of www.nessa.com would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via email at the address provided by you while registering on www.nessa.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.

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OFFICE ADDRESS
Al Sima Tower, District 11, JVC, Dubai, UAE