FAQ's

-Currently Nessa only delivers in the UAE, Qatar & Kuwait.

Which countries does NESSA deliver in?

· We accept Debit Card, Credit Card, Cash on Delivery, tabby & Apple Pay as a method of Payment.

· There’s 10 AED Charge for Cash On Delivery Orders

·  Free Shipping on orders above 99 AED. Standard Shipping charge of 10 AED applies to orders below 99 AED.




Shipping Charges

Upon placing an order you will receive a text message from Nessa for your order confirmation and multiple updates until your package is delivered. Please contact our whatsapp (056 404 2021) if you require more details about your order status.

How do I track my order?

Sometimes we deliver your order in multiple shipments, this is known as a partial delivery. We do this so we can get you the items in your order as soon as possible.

This does not mean you pay separate delivery charges for each partial delivery. You do not pay any extra charges for multiple shipments.

Will my product be delivered in multiple shipments?

On the application, you can navigate to the Account tab and select the My Address Book option.

Here, you can add different addresses and set one of them to default to receive your orders at that specific address. You may edit or remove any of your addresses.

Can I change my delivery location before creating an Order?

The standard delivery time in the UAE is 1-2 working days and same day delivery in Dubai for orders received before 4 PM.

How long does it take to deliver my Order?

Your order may be cancelled in one of the following scenarios:

· Wrong Phone Number

· Our delivery team was unable to reach you on your shared contact details & address.

· Payment on Hold/or unsuccessful

Why was my order cancelled?

If you have made your payment using a credit/Debit Card, the amount will be refunded to the same credit/debit card.